How can we help?

Sign in to send a private support report. Your verified account email and report are delivered to the Insrt support team. Never send passwords, private keys, or complete payment details.

Account and sign-in

Use the same Insrt email on mobile, desktop, and the account website. Confirm your email after creating an account. Use “Forgot password” on the sign-in screen if needed.

App Store purchases

Open Insrt Settings → Manage Membership → Restore Purchases while signed in to the Insrt account that should receive the membership. App Store subscriptions can be managed from your Apple ID subscription settings.

Desktop connection

Keep Insrt Control open on the Windows PC, then use Settings → Desktop Bridge in the mobile app to scan the pairing code. The PC and iPhone do not need manual router or port-forwarding configuration.

InsrtAI availability

Cloud AI may take longer to respond while capacity starts. If a request fails, wait briefly and retry. Usage limits depend on the verified account plan.

Account deletion

Open Settings → Insrt Account → Delete Account. Deleting an Insrt account does not automatically cancel an App Store subscription, so cancel the subscription separately when appropriate.